On-Site Facilities Concierge (White-Glove Support)

CBRE, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Facilities Coordinator to serve as the primary contact for facilities services on a large corporate campus. This on-site role emphasizes white-glove customer service, efficient helpdesk management, and proactive coordination of work orders.

The schedule is Monday–Friday, 7:00 a.m.–4:00 p.m., with potential for limited remote work per business needs. Candidates should have strong communication and organizational skills.

Qualifications

• High School Diploma or GED with up to two years of job-related experience.
• Experience in customer service, hospitality, facilities coordination, or office administration preferred.
• Strong communication, customer service, organizational, and problem-solving skills with attention to detail.
• Ability to work independently, prioritize competing demands, anticipate needs, and follow through on commitments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ability to learn client-specific systems.
• Basic math skills and ability to support administrative financial processes.
• Ability to exercise sound judgment, adapt to changing priorities, and work effectively in a client-facing environment.

Responsibilities

• Deliver exceptional, white-glove customer service, serving as a primary point of contact for facilities inquiries, requests, and concerns.
• Manage Facilities Helpdesk and work orders, responding within established SLAs, including the account's 45-minute response standard.
• Create, assign, and monitor work orders, taking ownership of requests through resolution while tracking SLAs and KPIs.
• Coordinate account programs, including safety, transportation, emergency preparedness, and other workplace services.
• Assist with basic AP/AR activities, including invoice tracking, documentation, and reconciliation.
• Identify opportunities to improve administrative processes and operational efficiency.
• Communicate with workplace occupants and collaborate with internal teams and service providers.

Skills

Communication

Customer service

Organization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is seeking a Facilities Coordinator to serve as the primary contact for facilities services on a large corporate campus. This on-site role emphasizes white-glove customer service, efficient helpdesk management, and proactive coordination of work orders.

The schedule is Monday–Friday, 7:00 a.m.–4:00 p.m., with potential for limited remote work per business needs. Candidates should have strong communication and organizational skills.