Hospitality Event AV Technician

Encore; Westlake Village (CA); Sur place; USD 32 000 - 33 000; Plein temps

Résumé du poste

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring stellar customer satisfaction. You will report to the Operations Manager or Director, Event Technology and work on-site at hotel environments.

The role requires a High School Diploma (an Associate’s degree preferred), 1 year of hospitality/AV experience, and a valid driver’s license. Physical requirements include lifting up to 50 lbs and the ability to work irregular hours.

Qualifications

• Must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsabilités

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Connaissances

Customer service

Hospitality

Communication

Tech Savvy

Problem solving

Formation

High School Diploma

Associate’s degree (preferred)

Description du poste

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring stellar customer satisfaction. You will report to the Operations Manager or Director, Event Technology and work on-site at hotel environments.

The role requires a High School Diploma (an Associate’s degree preferred), 1 year of hospitality/AV experience, and a valid driver’s license. Physical requirements include lifting up to 50 lbs and the ability to work irregular hours.