On‑Site AV Technician for Events

Encore; Little Rock (AR); Sur place; USD 18 000 - 23 000; Plein temps

Résumé du poste

Encore is seeking an on-site Technician to set up and operate basic audiovisual systems within a hospitality environment. You will ensure complete customer satisfaction, work with hotel clients, and troubleshoot equipment while maintaining accurate paperwork and invoicing.

The role requires a High School Diploma, possible Associate’s degree, and 1 year of hospitality/AV experience. A valid driver’s license and physical ability to lift 50 lbs are required.

Qualifications

• High School Diploma required.
• External applicants must meet all training and certifications within 60 days of start date.
• Internal applicants must meet training and certification requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent preferred.
• Valid driver’s license required for team members who operate company vehicles.
• Additional DOT requirements may apply.

Responsabilités

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Strive to exceed expectations of internal and external customers.
• Maintain positive relationships with clients through effective communication.
• Meet with guests on site to ensure needs are met and equipment works properly.
• Monitor events and check in on customers throughout the day.
• Understand and support the hotel/client relationship.
• Troubleshoot equipment and software issues as needed.
• Complete systems entry and paperwork accurately.
• Interact with staff and vendors for equipment as needed.
• Increase revenue using floor up-selling techniques.
• Work with clients to finalize invoices.
• Complete orders in Navigator as needed.

Connaissances

Hospitality

Ownership

Instills Trust

Safety Conscious

Action Oriented

Tech Savvy

Communicates Effectively

Formation

High School Diploma

Associate’s degree preferred

Outils

Navigator system

Description du poste

Encore is seeking an on-site Technician to set up and operate basic audiovisual systems within a hospitality environment. You will ensure complete customer satisfaction, work with hotel clients, and troubleshoot equipment while maintaining accurate paperwork and invoicing.

The role requires a High School Diploma, possible Associate’s degree, and 1 year of hospitality/AV experience. A valid driver’s license and physical ability to lift 50 lbs are required.