Euc Technician/site It Support

Tata Consultancy Services; Tempe (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Health

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave &H

Legal & Financial Assistance: 401K, \

Job summary

Tata Consultancy Services Limited in Tempe, AZ is seeking an Engineer to manage IT hardware and software assets on-site. You will handle asset inventory, PC and device fulfillment, and lifecycle activities from onboarding to recertification, including audits and troubleshooting across Windows, iOS, and related tools.

Role requires strong communication, vendor coordination, and Train-the-Trainer capabilities, with full-time on-site work at client location.

Qualifications

• Experience in IT hardware & software asset management services.
• Managing PC and mobile assets in ServiceNow module and aware of asset management lifecycle stages.
• Work with vendors to conduct physical asset audits and maintain asset stock rooms.
• End-to-end asset life management including forecasting, receiving, shipping, maintenance & recycling.
• Track lifecycle information to maintain warranty, refresh date and end-of-life data.
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
• Smart hands support for server and network devices.
• Train the Trainer.
• Must be working from site.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import).
• Accessory Request Fulfillment and Unknown Device Research/Investigation.
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels).
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Skills

Communication

Interpersonal skills

Asset management

ServiceNow

Vendor coordination

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site

Salary Range: $60,000 - $65,000 per year

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Tempe, AZ

Function

TECHNOLOGY

Role

Engineer

ID

437637

Skills

Desktop

Salary Range

$60,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE