EUC & On-Site IT Support Specialist — Asset Lifecycle

Tata Consultancy Services; Nebraska City (NE); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

401K plan

Job summary

Tata Consultancy Services in Nebraska City is seeking an Asset Management professional to manage end-to-end lifecycle of IT assets, including procurement, receiving, shipping, maintenance, and recycling.

The role requires strong communication and interpersonal skills, experience with ServiceNow asset modules, and hands-on support for server and network devices. On-site work is required with 100% office-based operations at client locations.

Qualifications

• Strong in communication and interpersonal skills for IT hardware and software asset management.
• Experience managing PC and mobile assets in ServiceNow asset module.
• End-to-end asset life management including forecasting, receiving and recycling.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office and iOS troubleshooting.
• Willingness to work on-site at client locations.

Responsibilities

• Work 100% from office at client location.
• Asset inventory management and physical stocking.
• PC/Windows/Mac/iPhone/iPad fulfillment and lifecycle management.
• Device recertification, wipe/reload/import and asset recycling.
• Incident and request management, including escalations.
• New hire onboarding training and orientation.
• AV meeting room support.

Skills

Communication skills

Interpersonal skills

Asset management

ServiceNow

Windows Auto Pilot

Troubleshooting

Vendor coordination

Training

Education

Bachelor of Computer Science

ITIL certification

Dell/Dell Certified technician

Apple Certified technician

Tools

ITIL Training

Dell Certification

Apple Certification

Job description

Tata Consultancy Services in Nebraska City is seeking an Asset Management professional to manage end-to-end lifecycle of IT assets, including procurement, receiving, shipping, maintenance, and recycling.

The role requires strong communication and interpersonal skills, experience with ServiceNow asset modules, and hands-on support for server and network devices. On-site work is required with 100% office-based operations at client locations.