On-Site IT Systems Support Technician

Harris Geospatial Solutions; Mississippi; On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Parental leave

Education assistance

Flexible spending accounts

Job summary

L3Harris Technologies is seeking an experienced Desktop Support Technician for on-site support at the John C. Stennis Space Center, MS.

You will provide advanced on-site technical consultation, analyze needs, assess risks, and recommend IT solutions to maintain system uptime and data integrity. The role requires strong analytical skills, the ability to lead technology improvement efforts in a complex industrial environment, and excellent communication with manufacturing, engineering, and

Qualifications

• Requires a High School Diploma or equivalent with 8+ years experience or an Associate's degree with 4+ years related experience.
• Strong ability to analyze and resolve complex technology issues on-site.
• Excellent communication to coordinate with stakeholders.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Troubleshooting hardware

Networking knowledge

Cybersecurity basics

Ticketing systems

Remote management

Monitoring software

Manufacturing tech

Education

High School Diploma or equivalent

Associates Degree or higher

Tools

ServiceNow

Remote management tools

Monitoring software

Job description

L3Harris Technologies is seeking an experienced Desktop Support Technician for on-site support at the John C. Stennis Space Center, MS.

You will provide advanced on-site technical consultation, analyze needs, assess risks, and recommend IT solutions to maintain system uptime and data integrity. The role requires strong analytical skills, the ability to lead technology improvement efforts in a complex industrial environment, and excellent communication with manufacturing, engineering, and