On-Site IT Support Tech for Manufacturing & Engineering

Harris Geospatial Solutions; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

L3Harris Technologies is seeking an experienced Desktop Support Technician to provide advanced on-site IT consultation and support for users, manufacturing, engineering, and business teams in Orlando, FL. The role focuses on uptime, data integrity, and resiliency in a complex industrial environment.

The candidate will evaluate operational technology needs, assess risks, and lead technology improvement efforts while working under a 9/80 schedule with every other Friday off.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication abilities for explaining technical concepts to non-technical stakeholders.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.

Skills

Troubleshooting hardware

Networking fundamentals

Cybersecurity basics

ServiceNow ticketing

Remote management tools

Industrial automation familiarity

Education

High School Diploma or equivalent

2 years post-secondary/Associates with 4+ years related experience

Tools

ServiceNow

Remote monitoring tools

Monitoring software

TCP/IP

Job description

L3Harris Technologies is seeking an experienced Desktop Support Technician to provide advanced on-site IT consultation and support for users, manufacturing, engineering, and business teams in Orlando, FL. The role focuses on uptime, data integrity, and resiliency in a complex industrial environment.

The candidate will evaluate operational technology needs, assess risks, and lead technology improvement efforts while working under a 9/80 schedule with every other Friday off.