On-Site Desktop & Laptop Support Technician

Worldwide TechServices; South Middleton Township (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician in Pennsylvania. The role involves troubleshooting desktops and laptops, providing customer support, and ensuring timely reporting of service calls. Candidates should have technical school certification or equivalent, good communication skills, and be capable of lifting equipment. Previous customer service experience is advantageous. This is an excellent opportunity for those looking to enhance their technical expertise in a dynamic environment.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory as required.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services provider is seeking a Dynamic PC Support technician in Pennsylvania. The role involves troubleshooting desktops and laptops, providing customer support, and ensuring timely reporting of service calls. Candidates should have technical school certification or equivalent, good communication skills, and be capable of lifting equipment. Previous customer service experience is advantageous. This is an excellent opportunity for those looking to enhance their technical expertise in a dynamic environment.