On-Site PC Support Technician - Desktop & Laptop Troubleshooter

Worldwide TechServices; King of Prussia (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician in King of Prussia, PA to troubleshoot desktops and laptops and support desk-side applications. The role involves direct client interaction to address technical issues promptly and accurately.

Responsibilities include handling service calls within SLAs, maintaining clear reporting, managing assets and inventory, and adhering to safety policies. Some travel to client locations and basic repair tasks are expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Driver travel

Ability to lift heavy items

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician in King of Prussia, PA to troubleshoot desktops and laptops and support desk-side applications. The role involves direct client interaction to address technical issues promptly and accurately.

Responsibilities include handling service calls within SLAs, maintaining clear reporting, managing assets and inventory, and adhering to safety policies. Some travel to client locations and basic repair tasks are expected.