Desktop Support Technician – On-Site Client Help & Repairs

Worldwide TechServices; Cranberry Township (Butler County); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology services leader located in Cranberry Township, PA is seeking a Dynamic PC Support specialist to perform troubleshooting for desktops and laptops. The role includes providing customer support, following service guidelines, and ensuring timely completion of service calls. Ideal candidates will have a technical school certification and some customer service experience. This position requires the ability to communicate technical issues, drive to client locations, and occasionally lift up to 50 lbs. Reliable transportation is necessary.

Qualifications

• Technical school certification or equivalent and 0-2 years of relevant experience required.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within SLA.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks as documented.
• Report all activity accurately and timely.

Skills

Communication regarding technical issues

Client location driving

Ability to drive long distances

Ability to lift/move computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Computers

Job description

A technology services leader located in Cranberry Township, PA is seeking a Dynamic PC Support specialist to perform troubleshooting for desktops and laptops. The role includes providing customer support, following service guidelines, and ensuring timely completion of service calls. Ideal candidates will have a technical school certification and some customer service experience. This position requires the ability to communicate technical issues, drive to client locations, and occasionally lift up to 50 lbs. Reliable transportation is necessary.