On-Site Desktop & Laptop Support Technician

Worldwide TechServices; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

A global technology services leader seeks a Dynamic PC Support technician in San Diego, California. This role involves troubleshooting desktop and laptop issues while providing exceptional customer support. Candidates should have a technical certification, up to two years of experience, effective communication skills, and the ability to drive for client visits. A valid driver’s license and necessary tools are required. Ideal for those with customer service experience and basic repair skills. Competitive compensation offered.

Qualifications

• Typically requires technical school certification or equivalent with 0-2 years of relevant experience.
• Previous customer service experience is advantageous.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks associated with each call as documented.
• Complete real-time reporting of all calls as documented.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services leader seeks a Dynamic PC Support technician in San Diego, California. This role involves troubleshooting desktop and laptop issues while providing exceptional customer support. Candidates should have a technical certification, up to two years of experience, effective communication skills, and the ability to drive for client visits. A valid driver’s license and necessary tools are required. Ideal for those with customer service experience and basic repair skills. Competitive compensation offered.