On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Missoula (MT); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support specialist in Missoula, Montana. This role involves troubleshooting and repairing a variety of client products. The successful candidate will handle customer support for technical issues, ensuring timely responses and maintaining service standards. A technical school certification is required, along with strong communication skills and a valid driver's license for travel. The position may require the ability to lift equipment up to 50 lbs and drive to client locations.

Qualifications

• Typical requirement is technical school certification or equivalent.
• Previous customer service experience is beneficial.
• Ownership of repair tool kit is necessary.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within agreed timelines.
• Document all calls and administrative tasks accurately.
• Ensure inventory control as per client service agreements.
• Understand and follow safety policies.

Skills

Ability to communicate technical issues

Customer service experience

Ability to drive to client locations

Ability to lift and move equipment up to 50 lbs

Possession of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

A global technology services provider is seeking a Dynamic PC Support specialist in Missoula, Montana. This role involves troubleshooting and repairing a variety of client products. The successful candidate will handle customer support for technical issues, ensuring timely responses and maintaining service standards. A technical school certification is required, along with strong communication skills and a valid driver's license for travel. The position may require the ability to lift equipment up to 50 lbs and drive to client locations.