On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A global technology services provider in Kansas City is seeking a Dynamic PC Support technician to perform troubleshooting for client products, particularly desktops and laptops. Responsibilities include providing customer support, meeting service level agreements, and ensuring client satisfaction. Candidates should have a technical school certification and some customer service experience. This role requires the ability to communicate technical issues and manage client's equipment.

Qualifications

• 0-2 years of relevant experience in a technical support role.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with each call.
• Meet established customer service satisfaction criteria.

Skills

Communication regarding technical issues with clients

Driving to client locations

Lifting and moving equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

A global technology services provider in Kansas City is seeking a Dynamic PC Support technician to perform troubleshooting for client products, particularly desktops and laptops. Responsibilities include providing customer support, meeting service level agreements, and ensuring client satisfaction. Candidates should have a technical school certification and some customer service experience. This role requires the ability to communicate technical issues and manage client's equipment.