On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Conover (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services company is hiring a Dynamic PC Support technician in Conover, North Carolina. This role focuses on troubleshooting and repairing client products, ensuring high customer satisfaction. Candidates should have technical school certification or equivalent and up to 2 years of relevant experience. Responsibilities include providing customer support, completing service calls, and maintaining equipment inventory. Ideal candidates possess strong communication skills and a basic repair tool kit. A valid driver's license is required, and occasional travel may be necessary.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Complete all administrative tasks associated with each call.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services company is hiring a Dynamic PC Support technician in Conover, North Carolina. This role focuses on troubleshooting and repairing client products, ensuring high customer satisfaction. Candidates should have technical school certification or equivalent and up to 2 years of relevant experience. Responsibilities include providing customer support, completing service calls, and maintaining equipment inventory. Ideal candidates possess strong communication skills and a basic repair tool kit. A valid driver's license is required, and occasional travel may be necessary.