On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Fayetteville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global technology service provider in Fayetteville, NC, is seeking a Dynamic PC Support Technician to provide essential customer support for equipment. This role involves troubleshooting client products, meeting service agreements, and ensuring customer satisfaction. Ideal candidates will have technical school certification and up to 2 years of experience, alongside strong communication skills. This position requires the ability to lift equipment and travel to client locations as needed.

Qualifications

• 0-2 years of relevant experience in a technical or customer support role.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Meet service level agreements for each client.
• Complete administrative tasks associated with service calls.
• Report all activity in an accurate and timely manner.

Skills

Customer support

Technical communication

Driving to client locations

Basic tool use

Education

Technical school certification or equivalent

Job description

A leading global technology service provider in Fayetteville, NC, is seeking a Dynamic PC Support Technician to provide essential customer support for equipment. This role involves troubleshooting client products, meeting service agreements, and ensuring customer satisfaction. Ideal candidates will have technical school certification and up to 2 years of experience, alongside strong communication skills. This position requires the ability to lift equipment and travel to client locations as needed.