Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Wilmington (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician in Wilmington, NC. This role involves providing customer support for various equipment, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will have a technical school certification, good communication skills, and previous customer service experience is preferred. The position will require travel to client locations and the ability to lift computer equipment. Join us to support our client's technology needs effectively.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Ensure control of assets and inventory through prompt turnaround.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a Dynamic PC Support technician in Wilmington, NC. This role involves providing customer support for various equipment, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will have a technical school certification, good communication skills, and previous customer service experience is preferred. The position will require travel to client locations and the ability to lift computer equipment. Join us to support our client's technology needs effectively.