On-Site Delivery Station Customer Support Specialist

Amazon Inc.; Worcester (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Amazon Inc. is seeking a Delivery Station Customer Service Associate in Worcester, MA. You will provide in-station support to ensure customers receive packages on time and connect customers with experts for accurate information.

You will interact with customers in-person, by phone and email; empathize with needs; resolve issues; and uphold company values. Expect a full-time schedule (40+ hours/week) in a fast-paced warehouse environment.

Qualifications

• Experience in in-person customer service preferred.
• Ability to communicate clearly and empathetically.
• Strong time management and multi-tasking skills.

Responsibilities

• Interact with customers in-person, by phone, and by email.
• Empathize with customers and prioritize their needs.
• Uphold Amazon values and treat every customer with respect.
• Resolve issues and set clear expectations for customers.
• Understand and respond appropriately to customer concerns.
• Provide concise, grammatically correct written responses.
• Make quick, well-reasoned decisions to benefit the customer.
• Maintain a flexible full-time schedule (40+ hours/week).
• Work at a last-mile delivery warehouse and coordinate with delivery partners.

Skills

Customer service

Communication

Empathy

Time management

Job description

Amazon Inc. is seeking a Delivery Station Customer Service Associate in Worcester, MA. You will provide in-station support to ensure customers receive packages on time and connect customers with experts for accurate information.

You will interact with customers in-person, by phone and email; empathize with needs; resolve issues; and uphold company values. Expect a full-time schedule (40+ hours/week) in a fast-paced warehouse environment.