In-Station Delivery Support Specialist

Amazon Inc.; Kent (WA); In loco; USD 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Amazon.com Services LLC is hiring in Canton, MA for a Delivery Station Customer Service Associate who provides in-station, real-time support to help ensure on-time deliveries and connects customers with experts. You will communicate with customers in person and via phone or email, empathize with needs, resolve issues, and craft concise written responses while upholding Amazon's values.

The role is full-time, on site, at a last-mile warehouse, with opportunities to learn about logistics and

Competenze

• Bachelor’s degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Mansioni

• Communicate with customers directly in person, in addition to communicating via phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond appropriately to the issues that customers present.
• Consistently compose grammatically correct, concise, and accurate written responses to customer issues.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Conoscenze

Performance metrics

Written communication

Brand ambassador experience

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

Amazon.com Services LLC is hiring in Canton, MA for a Delivery Station Customer Service Associate who provides in-station, real-time support to help ensure on-time deliveries and connects customers with experts. You will communicate with customers in person and via phone or email, empathize with needs, resolve issues, and craft concise written responses while upholding Amazon's values.

The role is full-time, on site, at a last-mile warehouse, with opportunities to learn about logistics and