On-Site Delivery Support Specialist

Amazon; Plymouth (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Mental Health Support

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Plymouth, MA to provide in-station, real-time support and connect customers with experts for accurate delivery information. You will communicate with customers in-person, by phone and email, empathize with needs, resolve issues, and set expectations to ensure on-time deliveries.

Based at a last-mile delivery warehouse, you’ll collaborate with warehouse teams, delivery partners and customers to resolve issues and improve the

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Plymouth, MA to provide in-station, real-time support and connect customers with experts for accurate delivery information. You will communicate with customers in-person, by phone and email, empathize with needs, resolve issues, and set expectations to ensure on-time deliveries.

Based at a last-mile delivery warehouse, you’ll collaborate with warehouse teams, delivery partners and customers to resolve issues and improve the