Delivery Station Customer Care Specialist

Amazon; Middleborough (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon in Massachusetts is hiring a Delivery Station Customer Service Associate at our Middleborough facility. You will provide in‑station, real‑time support to ensure packages arrive on time and connect customers with experts for accurate updates.

This hands‑on role emphasizes empathy, clear communication, and quick, value‑driven decisions. Starting pay ranges from $18.65 to $25.96 per hour, with full‑time hours (40+ per week).

Qualifications

• High school diploma or equivalent required.
• Experience in customer service.
• Experience working with computers and Microsoft Office.

Responsibilities

• Interact with customers in person, by phone, and by email.
• Empathize with customer needs and set expectations.
• Uphold company values and respect customers.
• Resolve issues and provide clear guidance to customers.
• Understand issues and respond appropriately to customers.

Skills

Customer service experience

Communication

Time management

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Excel

Outlook

Word

Job description

Amazon in Massachusetts is hiring a Delivery Station Customer Service Associate at our Middleborough facility. You will provide in‑station, real‑time support to ensure packages arrive on time and connect customers with experts for accurate updates.

This hands‑on role emphasizes empathy, clear communication, and quick, value‑driven decisions. Starting pay ranges from $18.65 to $25.96 per hour, with full‑time hours (40+ per week).