In-Station Customer Care Specialist - Delivery Hub

Amazon Inc.; Boise (ID); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon delivery station is seeking a Customer Service Associate to provide in-station, real-time support for customers and partners. You will help ensure on-time deliveries, connect customers with experts, and uphold high service standards at a last-mile warehouse in Worcester, MA.

You will communicate with customers in person, by phone and email, empathize with needs, resolve issues, and deliver concise, accurate responses.

Qualifications

• Bachelor's degree or equivalent.
• Experience with metrics to measure KPI progress.
• Strong written and verbal communication and presentation.

Responsibilities

• Communicate with customers in-person, by phone, and email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and provide accurate responses to customers.
• Respond to customer inquiries with concise, grammatically correct writing.
• Work a flexible Full-Time schedule (40+ hours per week).

Skills

Communication

Brand ambassador

Customer service

Education

Bachelor's degree or equivalent

Job description

Amazon delivery station is seeking a Customer Service Associate to provide in-station, real-time support for customers and partners. You will help ensure on-time deliveries, connect customers with experts, and uphold high service standards at a last-mile warehouse in Worcester, MA.

You will communicate with customers in person, by phone and email, empathize with needs, resolve issues, and deliver concise, accurate responses.