IT Regional Service Technician

Jobtailor

Capitola (CA)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT Support Specialist in Capitola, CA, to manage hardware repair, software configuration, VPNs, and data backups. You will support onsite and remote users, document work, and follow SOPs to meet KPI targets.

Strong Windows, Active Directory, and networking skills are required, with certifications preferred. The role covers installations, system restores, and routine maintenance, ensuring high system health.

Qualifications

Experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (install, recover, setup, updates) and major software suites (Office).
Familiarity with antivirus, security, and firewall technologies, including install and recovery.
Working knowledge of business networking, Active Directory, Group Policy, file sharing, and server apps (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware removal.
Ability to identify and diagnose failed hardware components.
Valid Driver's License.
A+, Net+, and Sec+ Certifications, or equivalent experience preferred
Experience with all modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, File Sharing, etc. preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus!

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including desktop problems, VPN connectivity, hardware failures, line-of-business apps, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Skills

Windows OS

Active Directory

Group Policy

Networking

Troubleshooting

Data Backup

Education

A+, Net+, Sec+ Certifications

Tools

Connection Software

Antivirus & Security Tools

Microsoft Office

Virtualization

Job description

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with all modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, File Sharing, etc. preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus!

Core Competencies

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through hardware repair, software installation, and data backup processes.

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