IT Regional Service Technician

Jobtailor; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor seeks a capable IT Support Specialist to resolve hardware, OS, software, and networking issues for desktops, laptops, and servers. You will provide on-site and remote support, follow SOPs, document interactions, and contribute to system health through repairs, data backups, and preventive maintenance.

Candidates should be skilled at VPN connectivity, malware removal, Active Directory tasks, and ensuring KPI targets are met.

Qualifications

• Experience assembling, maintaining, and repairing hardware.
• Strong Windows OS knowledge and Microsoft Office proficiency.
• Familiarity with antivirus, security, and firewall technologies.
• Understanding of AD, Group Policy, file sharing, and server applications.
• Proven troubleshooting of OS, hardware, and network issues.
• Ability to diagnose failed hardware components.
• Valid driver''s license.

Responsibilities

• Identify, analyze, and resolve technical issues with workstations, mobile devices, OS, software, hardware, and entry‑level server support.
• Provide on-site and remote customer support with documentation and follow-up.
• Prioritize and resolve tickets according to SOPs, KPI goals.
• Troubleshoot desktop problems, VPN connectivity, hardware failures, and server functions.
• Perform hardware repair, maintenance, and security tasks.
• Execute physical networking tasks: cabling, patch panels, racks/ enclosures.
• Install, reinstall, repair, configure software including OS and antivirus.
• Back up data and perform system restores.
• Test solutions, document work, and advise on system health.

Skills

Hardware repair

Windows OS

Microsoft Office

Security & firewall

AD & GPO

VPN troubleshooting

Malware removal

Hardware diagnostics

Customer support

Documentation

Tools

Active Directory

Group Policy

VPN software

Antivirus software

Microsoft Office

Job description

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.


• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.


• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.


• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.


• Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.


• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.


• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.


• Back up data and perform system restores as needed to maintain functionality.


• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

• Practical experience with hardware assembly, disassembly, maintenance, and repair.


• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).


• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.


• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).


• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.


• Ability to identify and diagnose failed hardware components.


• Valid Drivers License.

Core Competencies

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through effective hardware repair, software installation, and data backup processes.

Highest-signal resume keywords

• Windows OS Installation


• Hardware Repair and Maintenance


• Troubleshooting Skills


• Business Networking Knowledge


• Customer Support

ATS Optimization Keywords

Hard Skills

• Hardware Assembly


• Software Configuration


• VPN Connectivity Troubleshooting


• Malware Removal


• Data Backup and Recovery

Soft Skills

• Customer Support


• Documentation

Certifications & Qualifications

• Valid Drivers License

Industry Keywords

• Technical Support


• Operating Systems


• Server Applications


• Security Technologies


• KPI Goals

Tools & Technologies

• Microsoft Office


• Antivirus Software


• Active Directory


• Group Policy


• Network Cabling Tools