On-Site Customer Tech Support

Jobtailor; Salem (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Salem, OR is seeking a friendly network support specialist to remotely troubleshoot client connectivity and multi-functional devices. You will use software to access customer computers, gather information by phone or email, and work with sales, customers, and field technicians to resolve issues.

The role requires excellent communication, problem-solving, and a willingness to learn in a fast-paced environment.

Qualifications

• 0-2 Years of experience with TCP/IP networking.
• Willingness and capability to learn.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Knowledge of networking protocols and concepts is preferred.
• Experience providing technical support to Windows 10/Server and macOS is preferred.

Responsibilities

• Use software to remotely access client computers to diagnose network connectivity with devices like copiers and scanners.
• Communicate with customers via phone, email to gather troubleshooting information.
• Collaborate with sales reps, customers, and field techs to resolve network problems.
• Contribute to a fun, growing department focused on customer success.

Skills

TCP/IP Networking

Customer service

Communication skills

Problem solving

Windows/macOS support

Willingness to learn

Education

Associates degree preferred

Network+ or A+ certification preferred

Tools

VPN

Networking protocols

Job description

Responsibilities

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking.
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving skills and a commitment to exceptional customer service while effectively troubleshooting network connectivity issues. Proficient in using networking protocols and providing technical support across various operating systems.

Certifications & Qualifications

• Network+
• A+