Networking Problem Solver

Warwick Communications; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Warwick Communications in Cleveland, Ohio, is looking for a skilled IT Support Specialist to assist with help desk functions and networking tasks. The ideal candidate should have 3-5 years of relevant experience, with strong customer service and troubleshooting skills.

Success in this role includes proficiency in cloud technologies such as Office 365 and AWS, as well as experience with troubleshooting tools like Wireshark. The position requires adaptability and the ability to work effectively both independently and as part of a team.

Qualifications

• At least 3-5 years of help desk/end-user experience or networking.
• Experience required in Disaster Recovery and knowledge of security tools.
• Ability to lift 50lbs.

Responsibilities

• Work on troubleshooting hardware/software issues.
• Handle escalated help desk issues.
• Perform data-related on-call duties.

Skills

Customer service skills

Troubleshooting skills

TCP/IP proficiency

Cloud technologies

Experience with Wireshark

Education

Degree or course completion from accredited University or technical institute

Tools

Wireshark

VMware

Hyper-V

Office 365

AWS

Azure

Job description

• Degree or course completion from accredited University or technical institute
• 3-5 years of help desk/end-user experience/networking.
• Microsoft Windows Server and Desktop Technologies
• Cloud technologies Office 365, AWS, Azure
• Troubleshooting tools Wireshark
• Virtualization technologies such as VMware, Hyper‑V, VirtualBox
• Base networking/server certifications a plus
• Troubleshooting methodologies

Experience

At least 3-5 years of experience including Switches, Firewalls/Routers, WiFi, Servers and escalated help desk issues. Experience required in Disaster Recovery and knowledge of security tools. Candidate must be customer focused and familiar with serving clients with a sense of urgency
and care.

Position Requirements

Strong customer service skills, strong troubleshooting skills, ability to work with team or independently at times, organized and able to meet deadlines, experience in hardware/software issues/resolution, available for Data related On‑Call duties, proficiency in TCP/IP, Ethernet, 802.x and other LAN/WLAN technologies, experience with HP/Dell switches, Meraki/Ubiquiti APs, Meraki/Sonicwall Firewalls, wireshark or other network troubleshooting applications, self awareness, ability to lift 50lbs

Adaptability, teamwork & collaboration, optimism, service orientation, organizational awareness

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