On-Site Customer Service & Payments Associate

RB Global; Chicago (IL); Presencial; USD 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

PTO 15 days

Descripción de la vacante

RB Global is seeking a Customer Service Representative to join our on-site team in Caseyville, IL. You will provide exceptional service, answer inquiries, process payments and support sale-day activities at live auctions.

Responsibilities include organizing documents, communicating with multiple departments, and ensuring high-quality customer interactions while upholding safety standards. Prior customer-facing experience and strong data-entry skills are essential.

Formación

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsabilidades

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Conocimientos

Customer service

Data entry

Keyboarding

Teamwork

Positive attitude

Educación

No formal education

Descripción del empleo

RB Global is seeking a Customer Service Representative to join our on-site team in Caseyville, IL. You will provide exceptional service, answer inquiries, process payments and support sale-day activities at live auctions.

Responsibilities include organizing documents, communicating with multiple departments, and ensuring high-quality customer interactions while upholding safety standards. Prior customer-facing experience and strong data-entry skills are essential.