Global Auction Customer Care Specialist

Ritchie Bros.; City of Albany (NY); Presencial; USD 35.000 - 52.000; Tempo integral

Resumo da vaga

RB Global is seeking a Customer Service Representative for its Yard Operations team. The role involves providing exceptional customer service, answering inquiries, processing payments and supporting sale day activities at live auctions.

Responsibilities include organizing documents, coordinating with departments and customers, and ensuring accurate data entry. A friendly, patient, team-oriented candidate with strong computer skills is essential.

Qualificações

• In-person customer service experience is required.
• Able to use computers and learn new software quickly.
• Excellent keyboarding and data-entry skills.
• Strong commitment to delivering fantastic customer service.
• Positive attitude in high-pressure situations.
• Friendly, outgoing and patient demeanor.
• Team-oriented with willingness to help where needed.

Responsabilidades

• Organize keys and filing documents by internal coding system and by Lot number; upload documents for each sale.
• Coordinate with multiple departments and customers to provide required documents (LOLCs, Purge Documents, etc.).
• Process payments from successful bidders.
• Inform customers about auxiliary services.
• Deliver superior customer service to all customers.
• Support RB Unreserved Commitment to Safety and team safety.
• Perform other duties as assigned.

Conhecimentos

Customer service

Data entry

Tech-savvy

Team player

Positive attitude

Resilience

Friendly personality

Descrição da vaga

RB Global is seeking a Customer Service Representative for its Yard Operations team. The role involves providing exceptional customer service, answering inquiries, processing payments and supporting sale day activities at live auctions.

Responsibilities include organizing documents, coordinating with departments and customers, and ensuring accurate data entry. A friendly, patient, team-oriented candidate with strong computer skills is essential.