Customer Service Representative- Part-Time

Ritchie Bros.; Chehalis (WA); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with match

15 days of PTO

Job summary

A leading auctioneer of commercial assets and vehicles is seeking a Part-Time Customer Service Representative in Chehalis, United States. The role involves providing exceptional customer service, processing payments, and organizing internal documents. Candidates should excel in data entry, possess excellent customer service skills, and be comfortable using new technology. Join a collaborative team in a fast-paced environment where your positive attitude will shine.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, able to learn new technology and software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Able to maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrive working as part of a team.

Responsibilities

• Organize and file documents using internal coding system and by Lot number.
• Communicate with various departments and customers for document requests.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service for all customers.
• Support the commitment to safety by taking responsibility for safety.

Skills

Customer service

Computer skills

Data entry

Teamwork

Positive attitude

Job description

About Us

RB Global (NYSE: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed