On-Site Customer Service & Orders Specialist

Motion; Woburn (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Motion Industries in Woburn, MA is seeking a Customer Service Representative to handle order entry, quotes, and incoming calls on-site. You will negotiate prices within approved parameters and work to maximize profitability while delivering excellent service to customers.

Typical responsibilities include processing orders, maintaining inventory awareness, coordinating shipping, and supporting account managers. On-site role with standard full-time hours and opportunities for professional growth.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing and using business systems.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in.
• Influence gross profit by negotiating sale/purchase price within parameters.
• Build customer relationships to drive repeat business and improvements.
• Process orders to maintain appropriate inventory levels.
• Sour ce products from branch, DC, or supplier inventory and determine shipping method.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and assist with returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Education

High school diploma or GED

Job description

Motion Industries in Woburn, MA is seeking a Customer Service Representative to handle order entry, quotes, and incoming calls on-site. You will negotiate prices within approved parameters and work to maximize profitability while delivering excellent service to customers.

Typical responsibilities include processing orders, maintaining inventory awareness, coordinating shipping, and supporting account managers. On-site role with standard full-time hours and opportunities for professional growth.