On-Site Customer Experience & Order Specialist

Genuine Parts Company; Woodridge (IL); On-site; USD 41,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill orders accurately and handle customer calls on-site in Woodridge, IL. You will provide product quotes, enter orders, and coordinate pricing within defined parameters to maximize profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to manage inventory, shipping options, and backorders while supporting account teams for customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Ability to negotiate pricing within defined parameters while protecting margin.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Handle order entry and place orders via phone, fax, email, or walk-ins.
• Influence gross profit by negotiating sale and purchase prices within limits.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels by placing orders and expediting backorders when needed.
• Coordinate shipping methods for orders and collaborate with Account Representatives.
• Process returns and handle orders up to specified thresholds per policy.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet research

Email/phone order entry

Job description

Motion Industries is seeking a Customer Service Representative to fulfill orders accurately and handle customer calls on-site in Woodridge, IL. You will provide product quotes, enter orders, and coordinate pricing within defined parameters to maximize profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to manage inventory, shipping options, and backorders while supporting account teams for customer satisfaction.