Order & Customer Service Specialist

Motion Industries (MOT); Mishawum (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation, sick, and holiday pay

Job summary

Motion Industries seeks a Customer Service Representative in Mishawum, MA to handle orders and inquiries, quote products, and enter orders by phone, fax, email, or in person. You will negotiate pricing within set parameters to support gross profit and coordinate with account reps for customer satisfaction.

The role requires a high school diploma or GED and 0–3 years of related experience, with strong communication and computer skills for business systems and internet product searches.

Qualifications

• High school diploma or GED required with 0–3 years related experience.
• Strong communication and attention to detail are essential.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Moderate computer skills and experience with business systems for order entry and communication.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and process orders.
• Place orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale and purchase price within parameters to influence gross profit.
• Maintain inventory levels, source products, and determine cost-effective shipping.
• Collaborate with account reps, expedite backorders, and handle returns as needed.

Skills

Strong communication

Attention to detail

Time management

Customer service

Negotiation

Education

High school diploma or GED

Tools

ERP system

Microsoft Office

Job description

Motion Industries seeks a Customer Service Representative in Mishawum, MA to handle orders and inquiries, quote products, and enter orders by phone, fax, email, or in person. You will negotiate pricing within set parameters to support gross profit and coordinate with account reps for customer satisfaction.

The role requires a high school diploma or GED and 0–3 years of related experience, with strong communication and computer skills for business systems and internet product searches.