Customer Service Representative

Motion; Woburn (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Motion Industries in Woburn, MA is seeking a Customer Service Representative to handle order entry, quotes, and incoming calls on-site. You will negotiate prices within approved parameters and work to maximize profitability while delivering excellent service to customers.

Typical responsibilities include processing orders, maintaining inventory awareness, coordinating shipping, and supporting account managers. On-site role with standard full-time hours and opportunities for professional growth.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing and using business systems.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in.
• Influence gross profit by negotiating sale/purchase price within parameters.
• Build customer relationships to drive repeat business and improvements.
• Process orders to maintain appropriate inventory levels.
• Sour ce products from branch, DC, or supplier inventory and determine shipping method.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and assist with returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: Woburn, MA, USA: Full time: Posted Today: R26\\_0000032426**SUMMARY**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.