Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Belco (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in the United States to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, enter orders, negotiate pricing within guidelines, and coordinate with account representatives to ensure customer satisfaction. Strong communication and computer skills are essential.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience.
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Moderate computer skills, including information processing, emailing, and searching capabilities to find products on the internet.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Communication

Time management

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative in the United States to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, enter orders, negotiate pricing within guidelines, and coordinate with account representatives to ensure customer satisfaction. Strong communication and computer skills are essential.