On-Site Customer Service & Inventory Specialist II

Genuine Parts Company; Harvey (AR); On-site; USD 34,000 - 46,000; Full time

Job summary

Motion Industries in Arkansas is seeking a Customer Service Representative II to determine and meet customer expectations, handle quotes, order entry, and support other representatives. This role involves working over 50% of the time at customer locations and building lasting customer relationships.

Responsibilities include processing orders, managing inventory, expediting backorders, and negotiating pricing within parameters to maximize gross profit.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience or an equivalent combination.
• Must demonstrate reliability, organization, attention to detail and strong communication.
• Ability to multi-task, manage time effectively, and negotiate pricing where appropriate.
• Basic product knowledge and computer literacy are required.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry, escalating complex cases.
• Places orders by phone, fax, email, or walk-in; manages shipments and backorders as needed.
• Influences gross profit through price negotiation within defined parameters.
• Maintains inventory levels by sourcing products across branches or suppliers.
• Builds relationships to drive repeat business and improves processes.
• May place approved orders up to $5,000 per line and $10,000 per PO; expedites orders as needed.
• Determines cost-effective shipping methods and may handle returns.

Skills

Reliability

Organizational

Attention to detail

Communication

Multi-tasking

Time management

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Arkansas is seeking a Customer Service Representative II to determine and meet customer expectations, handle quotes, order entry, and support other representatives. This role involves working over 50% of the time at customer locations and building lasting customer relationships.

Responsibilities include processing orders, managing inventory, expediting backorders, and negotiating pricing within parameters to maximize gross profit.