Customer Service & Sales Support Specialist II

Genuine Parts Company; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative II in Jacksonville, FL to determine and meet customer expectations, assist with quotes, and process orders. You will support experienced reps and help drive efficient service.

Responsibilities include building relationships, managing inventory needs, selecting cost-effective shipping, and resolving customer issues, with a focus on profit and service quality.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Strong negotiation and customer service skills.
• Proficient in basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences gross profit through negotiating the sale and purchase price within parameters.
• Builds customer relationships to drive repeat business and improve processes.
• Determines cost-effective shipping methods for customer orders.
• May handle returns and support specific customers as needed.

Skills

Customer service

Communication

Time management

Negotiation

Multi-tasking

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative II in Jacksonville, FL to determine and meet customer expectations, assist with quotes, and process orders. You will support experienced reps and help drive efficient service.

Responsibilities include building relationships, managing inventory needs, selecting cost-effective shipping, and resolving customer issues, with a focus on profit and service quality.