Customer Service & Solutions Specialist II

Motion Industries (MOT); Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to respond to customer inquiries, quote products, and place orders with accuracy. You will build relationships, manage inventories, and expedite backorders to ensure timely fulfillment.

The role requires strong communication, attention to detail, and the ability to guide less experienced team members. A high school diploma and several years of related experience are typical prerequisites.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet demands of the customer based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders.
• May pull inventory and prepare orders for shipment to customers.
• Responsible for sourcing products in branch, distribution center, or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.

Skills

Customer service

Communication

Time management

Attention to detail

Negotiation

Product knowledge

Education

High school diploma or GED

Tools

General computer skills

Job description

Motion Industries is seeking a Customer Service Representative II to respond to customer inquiries, quote products, and place orders with accuracy. You will build relationships, manage inventories, and expedite backorders to ensure timely fulfillment.

The role requires strong communication, attention to detail, and the ability to guide less experienced team members. A high school diploma and several years of related experience are typical prerequisites.