Advanced Customer Service & Order Specialist

Motion; Macon, Northern (GA, KY); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and manage order entry, while supporting other reps.

You may negotiate pricing and influence gross profit, build relationships, and ensure inventory readiness to fulfill orders. The role emphasizes reliability, strong communication, multi-tasking, and proficiency with computers.

Qualifications

• Reliability, organization and attention to detail required.
• Excellent communication skills including written, verbal and listening.
• Ability to multi-task and manage time effectively.
• Strong computer skills and basic product knowledge.
• Strong negotiation skills to influence pricing within parameters.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels by ordering items as needed and expediting backorders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and manage order entry, while supporting other reps.

You may negotiate pricing and influence gross profit, build relationships, and ensure inventory readiness to fulfill orders. The role emphasizes reliability, strong communication, multi-tasking, and proficiency with computers.