On-Site Customer Experience Specialist

Americold Logistics, LLC; Town of Plover (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Americold Logistics, LLC is seeking a customer service associate to respond to inquiries, manage work orders, scheduling, and order processing at our Wisconsin on-site facility. You’ll act as a liaison between customers and internal teams and provide clerical support.

This role requires clear written and verbal communication, accurate data entry, and the ability to multitask in a fast-paced logistics environment. Familiarity with Warehouse Management Systems and MS Office is a plus.

Qualifications

• High school diploma or GED is required.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

Skills

Customer service

Communication

Data entry

Typing

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold Logistics, LLC is seeking a customer service associate to respond to inquiries, manage work orders, scheduling, and order processing at our Wisconsin on-site facility. You’ll act as a liaison between customers and internal teams and provide clerical support.

This role requires clear written and verbal communication, accurate data entry, and the ability to multitask in a fast-paced logistics environment. Familiarity with Warehouse Management Systems and MS Office is a plus.