Customer Experience Specialist, Cold-Chain Logistics

Americold Logistics, LLC.; Jefferson (WI); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k)

FSA

Life insurance

Employee assistance program

Paid time off

Descrizione del lavoro

Americold Logistics, LLC. is seeking a Customer Service Representative in Jefferson, WI to respond to customer inquiries and complaints, coordinate orders and shipments, and support account administration.

You will interact with internal teams, generate paperwork, and maintain accurate records while providing professional service to customers. Minimum high school diploma or GED is required, with strong data entry and communication skills.

Competenze

• High school diploma or GED required.
• Ability to clearly communicate with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Mansioni

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Conoscenze

Customer service

Data entry

Written and verbal communication

Problem solving

Formazione

High school diploma or GED

Strumenti

Warehouse Management Systems

Microsoft Office Suite

Descrizione del lavoro

Americold Logistics, LLC. is seeking a Customer Service Representative in Jefferson, WI to respond to customer inquiries and complaints, coordinate orders and shipments, and support account administration.

You will interact with internal teams, generate paperwork, and maintain accurate records while providing professional service to customers. Minimum high school diploma or GED is required, with strong data entry and communication skills.