Client Care & Order Liaison Specialist

Americold Logistics, LLC; Chambersburg (Franklin County); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold Logistics, LLC is seeking a customer-focused office clerk to respond to inquiries and manage work orders, shipments, and inventory records. You will coordinate between customers and internal teams for scheduling, invoicing, and order processing, while maintaining accurate files and answering phones.

The role requires a high school diploma, strong communication, data entry accuracy, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0+ years in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Typing

Written & verbal communication

Education

High school diploma or GED

Tools

Microsoft Office

Warehouse Management Systems

Job description

Americold Logistics, LLC is seeking a customer-focused office clerk to respond to inquiries and manage work orders, shipments, and inventory records. You will coordinate between customers and internal teams for scheduling, invoicing, and order processing, while maintaining accurate files and answering phones.

The role requires a high school diploma, strong communication, data entry accuracy, and the ability to handle multiple tasks in a fast-paced environment.