Logistics Customer Support Specialist

Americold; Monmouth (IL); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Americold is seeking a customer service/clerical specialist to respond to inquiries and complaints, coordinate with internal teams on account administration, invoicing, and order processing. You will also handle paperwork, maintain records, and greet visitors in a busy office environment.

Occasional travel may be required. The role emphasizes accuracy in data entry, strong communication, and the ability to resolve issues efficiently in a team-driven setting.

Qualifikationen

• High school diploma or GED required.
• 0 years of experience minimum in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Aufgaben

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Kenntnisse

Clear communication

Data entry

Ausbildung

High School Diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Jobbeschreibung

Americold is seeking a customer service/clerical specialist to respond to inquiries and complaints, coordinate with internal teams on account administration, invoicing, and order processing. You will also handle paperwork, maintain records, and greet visitors in a busy office environment.

Occasional travel may be required. The role emphasizes accuracy in data entry, strong communication, and the ability to resolve issues efficiently in a team-driven setting.