Customer Support & Orders Specialist

Americold Logistics, LLC.; Chambersburg (Franklin County); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Americold Logistics, LLC. seeks a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, shipments, and inventory counts, and liaise with internal teams to ensure smooth account administration and order processing.

This role supports invoicing, data entry, and documentation, with occasional travel for business. Strong communication and typing skills are essential in a fast-paced warehouse environment.

Formación

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsabilidades

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Conocimientos

Customer service

Clerical

Data entry

Typing

Written and verbal communication

Multitasking

Microsoft Office

Educación

High school diploma or GED

Herramientas

Warehouse Management System

Microsoft Office Suite

Desktop computer operation

Descripción del empleo

Americold Logistics, LLC. seeks a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, shipments, and inventory counts, and liaise with internal teams to ensure smooth account administration and order processing.

This role supports invoicing, data entry, and documentation, with occasional travel for business. Strong communication and typing skills are essential in a fast-paced warehouse environment.