Customer Service Specialist – Orders & Inventory

Americold Logistics, LLC.; Wisconsin Rapids (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Americold Logistics, LLC. in Wisconsin Rapids is seeking a customer-focused team member to respond to inquiries and complaints about work orders, shipments, and inventory, acting as the liaison between customers and internal teams to ensure prompt order processing.

You will generate paperwork, verify invoices, maintain records, schedule loads, and support clerical tasks while traveling occasionally for business and visiting warehouse operations in cold environments.

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication with customers.
• Accurate typing and data-entry skills.
• Ability to resolve customer complaints efficiently.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory.
• Serve as liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Provide clerical support by maintaining records, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with damaged orders.
• Verify computer-generated invoices to ensure proper account billing.
• Other duties as assigned.

Skills

Customer service

Clear communication

Data entry

Multitasking

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office

Job description

Americold Logistics, LLC. in Wisconsin Rapids is seeking a customer-focused team member to respond to inquiries and complaints about work orders, shipments, and inventory, acting as the liaison between customers and internal teams to ensure prompt order processing.

You will generate paperwork, verify invoices, maintain records, schedule loads, and support clerical tasks while traveling occasionally for business and visiting warehouse operations in cold environments.