Customer Experience & Logistics Liaison

Americold Logistics, LLC. in; Wisconsin Rapids (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold is seeking a motivated customer service/administrative associate to respond to inquiries and resolve issues related to work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams for account administration, invoicing, and order processing, while providing clerical support and maintaining records.

Occasional travel by car or plane may be required to support business needs.

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication with customers and team members.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Data entry

Typing skills

Problem solving

Multitasking

Customer service

Team collaboration

Adaptability

Handling difficult customers

Attention to detail

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computer operation

Job description

Americold is seeking a motivated customer service/administrative associate to respond to inquiries and resolve issues related to work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams for account administration, invoicing, and order processing, while providing clerical support and maintaining records.

Occasional travel by car or plane may be required to support business needs.