On-site Customer Experience Coach – Growth & Wellness Focus

Serenity Healthcare; Orlando (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision insurance (90%

401(k) retirement plan

PTO: 10 days (15 after year 1)

10 paid holidays

Paid training and professional认证

Growth opportunities

Job summary

Serenity Healthcare in Orlando, FL is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and stay motivated. This on-site role includes full training, a Monday–Friday schedule with rotating Saturday shifts, and quarterly bonuses based on performance.

You will provide one-on-one support, monitor program tools, and encourage journaling, goal-setting, and mindfulness to help participants progress toward personal goals.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability

Job description

Serenity Healthcare in Orlando, FL is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and stay motivated. This on-site role includes full training, a Monday–Friday schedule with rotating Saturday shifts, and quarterly bonuses based on performance.

You will provide one-on-one support, monitor program tools, and encourage journaling, goal-setting, and mindfulness to help participants progress toward personal goals.