Full-Time On-site Customer Experience Coach

Serenity Healthcare; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid medical,dental,vision

401(k)

Paid time off 10 days (15 after year 1

Paid holidays

Paid training and professional cert.

Career advancement opportunities

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that help build positive habits, stay motivated, and advance personal goals. The role emphasizes a welcoming, organized, and encouraging environment with a focus on client progress and supportive coaching.

The position is full-time, on-site in Jacksonville, FL, with shifts Mon-Fri and occasional Saturday rotations.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication

Interpersonal skills

Empathy

Punctuality

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that help build positive habits, stay motivated, and advance personal goals. The role emphasizes a welcoming, organized, and encouraging environment with a focus on client progress and supportive coaching.

The position is full-time, on-site in Jacksonville, FL, with shifts Mon-Fri and occasional Saturday rotations.