Customer Experience Coach | Wellness & Growth Sessions

Serenity Healthcare; Lakewood (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid health, dental &

401(k) retirement plan

10 PTO days (15 after year 1) + 10 PTO

Paid training & professional certs

Supportive, growth-focused environment

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program focused on building positive habits and staying motivated. The role involves on-site shifts, training, and direct interaction with participants to ensure a welcoming, organized experience.

Ideal backgrounds include customer service, hospitality, retail, education, or caregiving. Full paid training is provided to boost confidence and performance in this supportive environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States and able to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with the team.
• Ensure participant experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Interpersonal skills

Verbal & written communication

Reliability & punctuality

Experience (2+ years)

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program focused on building positive habits and staying motivated. The role involves on-site shifts, training, and direct interaction with participants to ensure a welcoming, organized experience.

Ideal backgrounds include customer service, hospitality, retail, education, or caregiving. Full paid training is provided to boost confidence and performance in this supportive environment.