On-Site Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Henderson (NV); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and progress toward personal goals. You will work on-site in a schedule with shifts starting early morning or late afternoon, including occasional Saturdays.

Training is provided to ensure confidence in the role. Ideal candidates bring strong customer service or caregiving background, enjoy connecting with others, and strive to create a

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and progress toward personal goals. You will work on-site in a schedule with shifts starting early morning or late afternoon, including occasional Saturdays.

Training is provided to ensure confidence in the role. Ideal candidates bring strong customer service or caregiving background, enjoy connecting with others, and strive to create a