On-Site Customer Experience Coach — Grow & Inspire

Emploive; Denver, Northern (CO, KY); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

PTO 10 days

Holidays

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll work directly with individuals during scheduled sessions, providing a welcoming, organized, and encouraging environment while using our program tools and training to support their progress.

The role emphasizes strong communication, empathy, and reliability, with paid training, equal opportunity

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal communication skills (spoken).
• Strong written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Punctuality

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll work directly with individuals during scheduled sessions, providing a welcoming, organized, and encouraging environment while using our program tools and training to support their progress.

The role emphasizes strong communication, empathy, and reliability, with paid training, equal opportunity