On-Site Customer Experience Coach | Paid Training & Growth

Serenity-Healthcare-1; Henderson (NV); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision insurance

401(k) retirement plan

Paid time off 10 days (+ holidays)

Paid training and certification

Job summary

Serenity is seeking a Customer Experience Coach to guide individuals through a structured program, helping them stay engaged and make progress toward personal goals. You will work directly with participants in scheduled sessions, providing a welcoming and supportive environment.

This on-site, full-time role requires 2+ years of professional experience in any industry, strong communication skills, and a reliable, empathetic approach. Background checks and drug screening are required.

Qualifications

• This role requires 2+ years of full-time professional experience in any industry.
• Authorized to work in the United States and able to pass a background check and drug screening.
• Full-time on-site employment with structured training provided.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Reliability

Job description

Serenity is seeking a Customer Experience Coach to guide individuals through a structured program, helping them stay engaged and make progress toward personal goals. You will work directly with participants in scheduled sessions, providing a welcoming and supportive environment.

This on-site, full-time role requires 2+ years of professional experience in any industry, strong communication skills, and a reliable, empathetic approach. Background checks and drug screening are required.